Refund policy

Returns & Refunds

We want you resting easy. If something isn't right, we'll make it right — fast.

Damaged, defective, or wrong item: Please inspect your order when it arrives. If anything is defective, damaged, or wrong, email us at support@offseasonrest.com within 30 days of delivery with a quick photo, and we'll send a free replacement or a full refund. In most cases you won't need to mail anything back.

30-day returns: Changed your mind? You can request a return within 30 days of receiving your order — just email support@offseasonrest.com to start it and we'll walk you through the steps. Items should be in the same condition you received them, with any original packaging.

Hygiene items: For health and hygiene reasons, mouth tape and nasal dilators can only be returned unopened and unused. Sleep masks and earplugs can be returned if gently used and in good condition.

Non-returnable: We can't accept returns on sale items or gift cards.

Exchanges: The fastest way to get what you want is to request a refund on your current item and place a new order for the one you'd like.

EU 14-day cooling-off period: If your order is shipped into the European Union, you can cancel or return it within 14 days, for any reason, without justification. The item must be in the same condition you received it, with any original packaging, plus proof of purchase.

Refunds: Once we've approved your return, you'll be refunded to your original payment method within 10 business days. It can take a little longer for your bank or card company to post it. If more than 15 business days have passed since approval, email us at support@offseasonrest.com.

Questions? Email support@offseasonrest.com — a real person will help you out.